Where Compliance Meets the Future

30th Annual Conference

Seattle, WA   |   October 1-4, 2017

Speakers

 

Dean L. Cameron

Dean L. Cameron
Director of the Idaho Department of Insurance

Dean Cameron was appointed by Governor C.L. "Butch" Otter to serve as Director of the Idaho Department of Insurance effective June 15, 2015. Director Cameron is a third generation insurance agent and has 27 years of experience in state government.

Director Cameron was a partner in Cameron and Seamons Insurance and Investments since 2004 and a partner in Cameron and Cameron Insurance Benefit Designers from 1989 to 2004. He is a former president of the Southern Idaho Life Underwriters Association and received the Life Underwriter of the Year award for 1994-1995.

Director Cameron served 13 terms in the state senate, including eight terms as Chair of the Senate Finance Committee and Co-chair of JFAC, the state's budget committee. At the time of his appointment, he was the most senior member of the Senate. During his tenure in the Senate, Director Cameron was the senior member on the Senate Resources and Environment committee, Co-chair of the Health Care Task Force and former Chair and senior member of the Senate Commerce and Human Resources Committee which handles insurance legislation. He sponsored nearly 20 pieces of health care and insurance-related legislation during his Senate service.

Director Cameron earned an Associate Degree in Political Science from Ricks College (now BYU-Idaho) in Rexburg, Idaho in 1984. Prior to his appointment, he was licensed in Life and Health as well as Series 6 and 63. He and his wife, Linda, have three children and five grandchildren.


Lisa Brown

Lisa Brown

Lisa Brown is Assistant General Counsel and Director, Compliance Resources with the Law Department of the American Insurance Association (AIA). Lisa joined AIA in 1994 and directs the Law Department's program on compliance and regulatory reform issues. She also manages AIA's legal research and surveys, and oversees AIA's Legislative Reporting Service. Lisa has participated on numerous panels at the Association of Insurance Compliance Professionals (AICP), the annual NAIC E-Reg Conference, the Annual IRES Foundation National School on Market Regulation, the IRES Career Development Seminar, the American Conference Institute's National Forum on Insurance Regulation, and the Insurance Consumer Affairs Exchange (ICAE).

Lisa earned her J.D. from the George Mason University School of Law, with a concentration in Regulatory Law, and her B.S.B.A. from the University of Richmond, E. Claiborne Robins School of Business. She is a member of the District of Columbia bar. Lisa is a member of the Board of Directors of the IRES Foundation and is also a member of the Association of Insurance Compliance Professionals and the Insurance Consumer Affairs Exchange.


Tom Coulter

Tom has over 35 years of professional experience in the actuarial field. He earned his ASA while working at Colonial Penn and later earned his FSA while working at the Hartford Insurance Group. Prior to starting Coulter & Associates, Tom was a consultant with Johnson & Higgins.

Tom is a Fellow of the Society of Actuaries and member of the American Academy of Actuaries. He holds a BA in Physics from Princeton University.


Stacy Dannenberg

Stacy Dannenberg

Stacy Dannenberg of Minneapolis, Minnesota owns the People & Culture space at brightpeak financial. brightpeak is a start-up division of Thrivent Financial, an organization that exists to help the next generation of Christian families take action to be wise with money and live generously. Stacy began her time at brightpeak in January of 2013 and has held numerous roles across the organization: she started in IT/Operations, moved into a Project Manager role, led Sales Operations and ultimately came into the role of People Systems Manager in the fall of 2015.

Stacy completed her undergraduate degree in three years at the University of Minnesota, Twin Cities, in 2010. She also worked two jobs and held several political internships, ultimately ending her collegiate career as a Junior Speechwriter for Governor Tim Pawlenty, who she credits with her decision NOT to go to Law School!

After undergrad Stacy spent close to three years at Target Corporation, holding a range of store management positions. She loved the people and the work, but still felt called to do more. Enter brightpeak, an organization that offered her the unique opportunity to wear many hats and serve as a cross-organizational utility player, something she truly believes is the "next big thing" organizations must do to attract and retain young talent. Stacy is a business-minded person who is passionate about people, and truly feels like she has found her calling in the People Systems space.

When she isn't at brightpeak, Stacy spends time on her personal passion: education. Currently finishing her Master's in Organization Development & Change Leadership, Stacy is working towards a degree that blends her passions of people, process and business. When she isn't at work or school, you can find Stacy with her dog, her family, and a good glass of wine.


Kathy Donovan

Kathy Donovan
Senior Compliance Counsel, Insurance
Wolters Kluwer Financial Services

Expertise
With thousands of regulatory guidelines affecting insurance businesses each day, Kathy Donovan understands the complexities insurers face and offers insight on how they can meet those challenges and develop a core perspective on compliance and risk management.

Topics

  • Legal and regulatory issues affecting the insurance industry
  • Current trends in insurance compliance and regulation
  • Market conduct activity and top criticisms on insurance market conduct exams
  • Effectively managing the implementation of corrective action plans
  • How insurers can effectively prepare for and manage regulatory change
  • Coordinating compliance and risk management efforts to manage firm-wide risk

Experience

  • More than two decades working in insurance industry compliance
  • Senior compliance counsel for Wolters Kluwer Financial Services' Insurance line of business, where she focuses on researching regulatory activity to help increase awareness and understanding of compliance issues affecting insurers
  • Assists in managing the content for multiple property/casualty and life/health compliance tools, incorporating the latest regulatory requirements to ensure solutions meet insurers' needs

Appearances
Expert commentator on compliance issues within the insurance industry, appearing in industry publications including Best's Review, Insurance Networking News, National Underwriter, Claims, PropertyCasualty360.com, Insurance Compliance Insight, Insurance & Technology, Global Finance, Producers eSource, the Insurance Regulatory Examiners Society's (IRES) The Regulator newsletter, National Association of Health Underwriters' (NAHU) Health Insurance Underwriter magazine, the Association of Insurance Compliance Professionals The Journal for Insurance Compliance, LifeHealthPro and the American Association of Insurance Services' (AAIS) Viewpoint magazine.

Presenter at various industry events, including the Association of Insurance Compliance Professionals (AICP) Annual Conference, Insurance Regulatory Examiners Society (IRES) National School on Market Regulation and Career Development Seminar, Compliance & Ethics Forum for Life Insurers (CEFLI), LIMRA/LOMA Regulatory Compliance Exchange, American Council of Life Insurance (ACLI) Legal and Compliance Conference, Life and Health Compliance Association (LHCA) and America's Claims Event (ACE).

Education and Certifications

  • J.D., Suffolk University Law School, Boston
  • M.B.A., Babson College, Wellesley, Mass.
  • B.S., Business Administration, Suffolk University, Boston
  • Admitted to the Massachusetts Bar
  • Market Conduct Management (MCM) designation

Robert Eaton

Robert Eaton

Robert is a Consulting Actuary at Milliman in Tampa, FL, specializing in long-term care, life insurance, and combination life / health products. Robert has over ten years of experience in the insurance industry and over eleven years of long-term care experience, both in an insurance company and consulting setting, and he is a frequent speaker at industry events. Robert is a Fellow of the Society of Actuaries and a Member of the American Academy of Actuaries.

 

Maryana Grodnova-Ware

Maryana Grodnova-Ware

Maryana Grodnova-Ware, Actuarial Assistant for the Nebraska Department of Insurance. She accepted her current position in April, 2016. She has been a Life and Health Analyst since January, 2009.

She became a member of AICP in 2009 and at the same time joined the AICP Website and Education Committee. Currently, she serves as the 2017 Conference Planning Website/Wiki Sub Committee Chairperson and Heartland Chapter Regional Director.

Maryana graduated from Mykolaiv State Pedagogical University with the Bachelors of Science degree — major in Mathematics and Computer Science and a Master of Science degree in Mathematics. Attended the Faculty of Economics and Management at the South Academy of Ministry of Industrial Policy of Ukraine from 2002 to 2004 where she received a Bachelor's degree and a Master's degree in Business Administration. The above degrees have been evaluated and certified by Educational Credential Evaluators, Inc. in the U.S. Maryana has 10 years' experience in almost all aspects of banking by working as an economist at the Credit Bank of Ukraine from 1994 until she left to reside in the USA in November, 2004. From December, 2005 she worked for Perot Systems in the Administration department as a Quality Assurance Representative in Lincoln, Nebraska. January, 2009, she started working at the Nebraska Department of Insurance as a Life and Health Analyst.

Maryana is originally from the Ukraine and made Lincoln her permanent residence in 2004. She applied for the green card and permanent resident status in January, 2005 and received it in December 2005. May, 2011 Maryana became a citizen of the USA. She speaks 3 languages, English, Russian and Ukrainian.

Maryana has following designations:

  • ALMI: Associate, Life Management Institute
  • AFSI: Associate, Financial Services Institute
  • AIRC: Associate, Insurance Regulatory Compliance

She is member of the Nebraska State Wellness Champion Committee. Since 2010 she is a certified yoga instructor and teaches yoga classes in several fitness facilities and for the state employees. In her spare time Maryana enjoys ballroom dancing, Argentine tango dancing, yoga, tennis, volleyball, gardening, hiking, and skiing.

 

Danette Kobolt
Compliance Supervisor

Danette Kobolt is the Compliance Supervisor with the Loss Control Services team for Nationwide Insurance. Danette earned her B.A. in Accounting and Finance, with a minor in Economics, from the University of Northern Iowa, and her law degree from Thomas M. Cooley Law School in Lansing, Michigan. She is a licensed member of the Iowa State Bar Association and was admitted to practice law in the State of Iowa in September 2009. Prior to joining Nationwide, Danette worked for the Iowa Insurance Division's Consumer Advocate Bureau, United Way of Central Iowa, and the Department of Homeland Security.


Stacy Koron

Stacy Koron, JD, CLU, FLMI, LTCP
Compliance Consultant

Stacy is a compliance consultant with the Tampa office of Milliman. She joined the firm in 2013 bringing with her 13 years of prior consulting experience. Stacy consults on a wide variety of life, annuity and health insurance compliance issues. Stacy has experience consulting with insurers regarding product design, market trends and compliance questions related to health insurance, fixed and variable life insurance and combination life and health products. She specializes in development of group and individual supplemental health insurance products, particularly critical illness, accident, hospital indemnity and other fixed indemnity insurance. Stacy is admitted to the Kansas and Missouri State Bar.


Mike Kreidler

Mike Kreidler
Washington Insurance Commissioner

Mike Kreidler is Washington's eighth insurance commissioner, first elected in 2000 and re-elected to his fifth term in 2016. Commissioner Kreidler has earned a reputation both as a staunch advocate for consumer advocacy and as a fair and balanced regulator.

The commissioner served 16 years in the state Legislature, first as a Representative and then Senator. He later was elected to Congress. In 1998 he was appointed Regional Director for the U.S. Department of Health and Human Services' Region 10 office in Seattle. He served in that post until 2000.

Since 2007, Commissioner Kreidler has chaired the National Association of Insurance Commissioners' Climate Change and Global Warming Work Group. He led a successful push for insurers to disclose how they are preparing for the potential risks associated with climate change.

A doctor of optometry, he practiced at the former Group Health Cooperative in Olympia, Washington, for 20 years. He holds a master's degree in public health from UCLA. Mike retired from the Army Reserves as a lieutenant colonel after 20 years of service.

He is the most-tenured insurance commissioner in the country, providing leadership that spans from healthcare reform to climate change.


Jana M. Landon

Jana M. Landon

Jana M. Landon is the co-chair of Stradley Ronon Stevens & Young, LLP's Data Breach Response and Cyber Insurance teams. Her practice focuses on advising organizations of all sizes in multiple industry sectors on data breach response, data security and data management issues. Jana also provides regulatory compliance services and assists clients in policy/procedure preparation, tailored by the client's specific risks and governing laws. In the area of cyber insurance, Jana assists clients in evaluating coverage, determining whether existing coverage is sufficient, and proactively protecting data before an incident occurs. In the event of a data breach, she provides post-breach counseling regarding existing insurance coverage as well as any statutory notification requirements.


Joel Laucher

Joel Laucher
Chief Deputy Commissioner, California Department of Insurance

Joel Laucher is the Chief Deputy Commissioner for the California Department of Insurance. He joined the Department in 1985 as a market conduct examiner. He has been finding fault with insurance companies ever since. That doesn't mean he doesn't appreciate insurance or the people who work to make insurance available.


David Milligan

David Milligan, FLMI, AIRC, AIAA, ACS, CCP, ACP
Assistant Vice President - Regulatory Comliance
Compliance Department
American Equity Investment Life Insurance Company

David Milligan currently holds the position of Assistant Vice President of Regulatory Compliance in the Compliance Department at American Equity Investment Life Insurance Company of West Des Moines, Iowa. In this position, he is responsible for developing, implementing, and monitoring compliance and market conduct policies, procedures and guidelines for the company, governing the marketing, sales, and administration practices of the companies products. He then works with the various departments of the company to implement and integrate these compliance programs into the day-to-day operations of the company. This is accomplished by identifying, establishing, monitoring, and enforcing programs and procedures to ensure that company guidelines and state and federal laws and regulation relating to these practices are complied with, and that ethical business principles govern all company dealings with customers.

David has been in the insurance industry for over 25 years, more than 20 of those in the compliance field. He is a member of the Association of Insurance Compliance Professionals (AICP), serving in numerous capacities including Regional Director of the Heartland Chapter, and President, Vice-president and Past President of the Heartland Chapter. Dave was presented with the Heartland Chapter's President's Award for his commitment and service t the chapter. Additionally, he has served on many national and chapter committees and has been a regular presenter and speaker at the AICP's Annual Conference and at various E-days. He has also been a member of the Life, Health & Compliance Association (LHCA), having served as the chairperson of that organization's Executive Committee. Dave also was recognized with the LHCA's Don Edde Award, recognizing his commitment to "Professional Excellence, Active Participation, Leadership and Improvement of the Association."

David has earned the FLMI, ACS, AIAA and AIRC designation from LOMA. He earned his CCP and ACP designations from the AICP.

David is a 1984 graduate of Grand View College, Des Moines, IA. His earned a bachelor's degree in Business Administration and Human Behavioral Science.


 Sheryl J. Moore

Sheryl J. Moore

Sheryl J. Moore is president and CEO of Moore Market Intelligence. She is also the founder and creator of several competitive intelligence tools, including Wink's AnnuitySpecs and LifeSpecs tools, as well as Wink's Sales & Market Report. Moore Market Intelligence specializes in providing competitive intelligence tools to the insurance industry, particularly the indexed life and annuity markets. Ms. Moore provides competitive intelligence, market research, product development, consulting services and insight to select financial services companies.

Prior to forming Moore Market Intelligence, Ms. Moore was the manager of a competitive intelligence unit for a multi-line global insurer. In addition, she gained an intimate knowledge of indexed products and markets as the Market Research Analyst in charge of competitive intelligence for both life and annuity lines of business with an insurer that was #1 in both indexed life and indexed annuity sales.

She is co-author of The Encyclopedia to Index Products: Annuity and Life. Her research and articles are regularly featured in over 20 different insurance trade publications and resources including Annuity News, Best's Review, The Des Moines Register, Insurance News Net, Investment News, The New York Times, Senior Market Advisor, and The Wall Street Journal. She has worked closely with the media as a fact- checking resource on life insurance and annuities and spent five years correcting every misleading or inaccurate article published on indexed products.

Ms. Moore also works closely with regulators. Her research is regularly presented to the National Association of Insurance Commissioners Conference, to aid in their understanding of indexed products. She serves as a resource to regulators on issues such as insurance distribution, marketing, product development, and training. She actively participates in the rule- making process for life insurance and annuity products, and her research has been presented to Congress to lead industry efforts in thwarting the securities regulation of indexed insurance products.

She has a degree in Political Science from Grand View University, and holds numerous designations in the field of insurance services. Neither Sheryl J. Moore, nor Moore MarketIntelligence sell or endorse any financial services products.


Dawn Mortimer

Dawn Mortimer, MBA, PMP, FCLA
Assistant Vice President, IoT/Telematics Claims Product Management
Verisk Insurance Solutions

Dawn Mortimer is the assistant vice president of IoT/Telematics Claims Product Management at Verisk Insurance Solutions/ISO. Before that, Dawn was with Guidewire Software as the market strategy director for data and analytics; she was innovation director at American Family Insurance. Dawn's background of insurance for the past 29 years has been to serve the industry in many capacities, such as strategy, marketing, I/S, claims, agency, and product lines. She is responsible for leading the claims efforts around IoT/Telematics with suppliers and insurance companies to develop new products, services, and business opportunities.

Dawn has her master's degree in business administration. She is also a Project Management Professional with the Project Management Institute, is a certified Usability Specialist with Human Factors International, has a certification in Alliance Management from the Association of Strategic Alliance Professionals, and has her Fraud Claim Law Associate designation from American Educational Institute (AEI). Dawn's experience with project management, technology, usability, and market development is critical to working with partners to leverage the Internet of Things for the future.

 

Pam O'Connell

Pam O'Connell – Division Chief
Market Conduct Division
California Department of Insurance

Pam O'Connell has 25 years of regulatory experience with the California Department of Insurance (CDI). She currently manages the CDI's Market Conduct Division, and is responsible for a team of approximately 45 examiners and analysts that monitor the California insurance market and examine insurance company claim-handling and rating and underwriting practices. Prior to joining the management team in 2002, she spent 10 years as a CDI market conduct examiner herself, reviewing company practices in all lines of insurance. Pam has been a frequent speaker on market conduct topics at events held by AICP and IRES, and is active on various NAIC working groups in the area of market regulation.


Laura Cali Robison

Laura Cali Robison
Oregon Insurance Commissioner

Laura Cali Robison became Oregon insurance commissioner on July 15, 2013. The division hired Laura in mid-2011 as a casualty actuary specializing in workers' compensation and medical malpractice. She previously worked as a consulting actuary for Towers Watson in San Francisco, overseeing projects for self-insured companies, public entities, and insurers. She started her career at Liberty Mutual's home office in Boston, building rating models for workers' compensation and general liability lines of business.

While her area of expertise is in property and casualty insurance, Laura became heavily involved in health insurance issues in 2012 as chief actuary and manager of the division's Product Regulation section. In that position and as commissioner, she has led the division's efforts to implement the Affordable Care Act.

In January 2016, Laura became of the administrator of the Division of Financial Regulation, overseeing the regulation of Oregon's insurance, banking, credit union, securities, and consumer finance industries. The division has an annual budget of $40 million and a staff of 170. The division is part of the Department of Consumer and Business Services, Oregon's largest consumer protection and business regulatory agency.

Laura grew up in Sonoma, Calif., and received her Bachelor of Arts degree in mathematics and economics from Boston University. She is a Fellow of the Casualty Actuarial Society and a member of the American Academy of Actuaries


Lisa Ross

Lisa Ross

Lisa Ross is a seasoned project manager who has experience leading project teams to address compliance changes within the credit card, dental insurance and financial insurance industries. She brings a wealth of professional and educational experience including a BS in Industrial and Systems Engineering, an MBA, a certificate in Project Management from UW and holds a PMP certification from the PMI. She started her project career as a Business Systems Analyst and emphasizes understanding the business perspective of changes as the cornerstone of building project requirements. Her most recent compliance program was responsible for responding to the Department of Labor Fiduciary Rule, which has been considered a major disruptor to the financial industry.


Stephen Serfass

Stephen Serfass

Stephen Serfass is a partner with Drinker Biddle & Reath, where he is a member of the Insurance Department. Steve has been the leader of the firm's Long Term Care Insurance Team since 2003. Steve serves long term care insurers on a wide range of issues including class actions and individual litigation, regulatory compliance – concerning information privacy and security issues and beyond, acting as counsel overseeing claims audits, reviewing proposed claim denials, and related claims issues, policy drafting, fraud prevention, rate increase counseling, and other matters. Steve also currently serves as acting general counsel for three LTCi community members. Beyond his work in LTCi, Steve also has a depth of experience representing insurers on life insurance issues as well as environmental insurance issues. Before joining Drinker Biddle Steve worked in-house for nearly three years for an environmental insurer. He graduated from Penn State University with a B.S. and received his juris doctor degree from Rutgers University School of Law, where he was a member of the Rutgers Law Review. He lives in suburban Philadelphia with his wife and five children.


Kevin Shaw

Kevin Shaw
Actuarial Specialist

Kevin Shaw, ASA, MAAA has provided actuarial consulting services with a focus on life and annuity products for 11 years. He spent four years with Deloitte Consulting as an actuarial specialist supporting audit work while also focusing on actuarial modeling and engaging in actuarial transformation efforts. Kevin enhanced his actuarial modeling capabilities during his four years at Actuarial Resources Corporation supporting the development of Prophet financial projection software and completing system conversion projects for several clients. In his current role with Milliman, Kevin has been involved with life and annuity pricing, reserving, model governance and model stewardship practices. He has recently reconciled MG-ALFA financial projections with proprietary client indexed universal life illustration tools through parallel testing.


Cara St. Martin

Cara St. Martin is a Senior Compliance Director and Chief Compliance Officer of the Separate Accounts for Allianz Life Insurance. She is currently responsible for all regulatory exams, complaints, Separate Account Compliance, UCP compliance, legislation, testing and ensuring compliance is integrated into the business. Cara has over 25 years of experience in the financial services industry, including over 20 years of concentration in compliance. A graduate of the University of Minnesota, Cara has a Bachelor's degree in Education with a Certificate in Training and Development and a Master's degree in Education as well as a Series 7.

 

Elizabeth Tosaris

Elizabeth Tosaris
Partner

Elizabeth Tosaris has more than 25 years of experience assisting insurers on a broad range of insurance regulatory issues. She has been ranked in Chambers Insurance for California since 2015, and regularly serves as counsel on applications for mergers and acquisitions, licenses and holding company filings, advises clients on achieving compliance with insurance statutes and regulations, obtaining approval of rate and product filings, implementing claims and underwriting procedures, and developing marketing strategies. Elizabeth has particular experience in responding to market conduct examinations, including resolving issues arising out of those exams.


Andrea Toth

Andrea Toth
Chief, Field Rating and Underwriting Bureau
California Department of Insurance

Andrea Toth serves as the Field Rating and Underwriting Bureau Chief in the Market Conduct Division of the California Department of Insurance (CDI). She joined the CDI in 2001 as an Insurance Rate Analyst where she traveled to insurance company offices across the country to examine the rating, underwriting, and sales practices of insurers doing business in California. As Bureau Chief, Andrea is responsible for managing and directing the work of field staff engaged in conducting examinations of the rating and underwriting practices of all insurers licensed in the state of California. Andrea is a member of the Commissioner’s Senior Issues Working Group and lends her perspective and expertise to the legislative process regarding market conduct and consumer impact.

Andrea received the MCM designation from the Insurance Regulatory Examiners Society and is a graduate of Pepperdine University.